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Fashion Alterations Specialist
2 months ago
About the Role:
Holt Renfrew is seeking a skilled and detail-oriented Fashion Alterations Specialist to join our team. As a key member of our alterations department, you will be responsible for delivering exceptional customer service and ensuring that our clients' garments are tailored to perfection.
Key Responsibilities:
- Measure clients to determine the scope of work and provide expert guidance on cut and fit.
- Pin and mark garments as appropriate to ensure a precise fit, taking into account the type of fabric and client specifications.
- Complete alterations to the highest technical standard, ensuring that all work is done efficiently and effectively.
- Deliver completed garments on or before the promised date, maintaining a high level of quality and attention to detail.
- Inform clients of alteration charges and confirm promise dates for completed work.
- Partner with Sales Associates to create a seamless customer experience and ensure client satisfaction.
- Provide expert guidance on garment fit and alterations, ensuring that clients receive the best possible service.
- Complete designated sections of alterations tags and follow Holt Renfrew's price list.
- Inform department managers of supply requirements or equipment repair needs, ensuring that the department runs smoothly and efficiently.
- Maintain a clean and orderly department, adhering to all Health & Safety policies and requirements.
- Ensure compliance with privacy policies, regulations, and cyber security measures.
Requirements:
- Tailoring or seamstress technical training or its equivalent.
- 2 years of experience in a similar capacity, with a proven track record of delivering high-quality alterations.
- Previous experience in altering luxury fabrications, with a strong understanding of high-end materials and techniques.
- Excellent communication skills, with the ability to communicate comfortably and clearly in English and/or French.
What We Offer:
- A competitive total compensation package, including a generous employee discount.
- A comprehensive benefits program, including pension and health & dental benefits.
- Tuition assistance and continuous learning and development opportunities.
