Client Success Coordinator Part-time

2 months ago

Edmonton, Alberta, Canada Reach First Full time
About Reach First

Reach First is a Canadian company that provides digital marketing services to clients in Canada and the United States. We build and operate multiple business units within various industries, focusing on performance and growth.

Job Purpose

As a Client Success Coordinator, you will play a key role in ensuring our clients receive exceptional service and support. You will build and maintain strong relationships with clients, understanding their needs and helping them achieve their goals using our products or services.

Responsibilities
  • Act as the primary point of contact for assigned clients, ensuring their needs are met and expectations are exceeded.
  • Develop and maintain strong, long-term relationships with clients, understanding their business objectives and how our solutions can support them.
  • Provide timely and effective support to clients, resolving issues and answering questions via email, phone, or virtual meetings.
  • Monitor client usage and engagement with our services, identifying opportunities for improvement and additional value.
  • Conduct regular check-ins and reviews with clients to ensure they are satisfied and address any concerns.
  • A continuous approach to actively growing the community of clients.
  • Collaborate with internal teams to advocate for client needs and provide feedback for continuous improvement.
  • Assist in the onboarding process for new clients, ensuring a smooth transition and successful implementation of our solutions.
  • Develop and deliver training materials, resources, and workshops to help clients maximize the value of our products or services.
  • Track and report on key metrics related to client success, such as satisfaction scores, renewal rates, and product usage.
  • Stay up-to-date with industry trends and best practices to continuously enhance the client experience.
Requirements
  • Proven experience in a client-facing role, such as Customer Success, Client Success, Account Management, or Sales.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
  • Strong problem-solving skills and the ability to think strategically to address client needs.
  • Proficiency with CRM software and other relevant tools.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and manage multiple client accounts simultaneously.
  • High levels of tenacity and desire to go above and beyond.
  • Strong listening skills and ability to understand others' viewpoints.
  • Experience working for a Digital Marketing Agency is a plus.
  • Availability to work part-time hours with flexibility to accommodate client needs.

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