Client Success Coordinator Part-time

3 weeks ago

Edmonton, Alberta, Canada Reach First Full time
About the Role

We are seeking a highly motivated and experienced Client Success Coordinator to join our team at Reach First. As a Client Success Coordinator, you will play a key role in ensuring our clients receive the highest level of service and support.

You will be responsible for building and maintaining strong relationships with clients, understanding their needs, and helping them achieve their goals using our products or services. This role requires excellent communication skills and a proactive attitude.

Key Responsibilities:

  • Act as the primary point of contact for assigned clients, ensuring their needs are met and their expectations are exceeded.
  • Develop and maintain strong, long-term relationships with clients, understanding their business objectives and how our solutions can support them.
  • Provide timely and effective support to clients, resolving issues and answering questions via email, phone, or virtual meetings.
  • Monitor client usage and engagement with our services, identifying opportunities for improvement and additional value.
  • Conduct regular check-ins and reviews with clients to ensure they are satisfied and to address any concerns.
  • A continuous approach to actively growing the community of clients.
  • Collaborate with internal teams to advocate for client needs and provide feedback for continuous improvement.
  • Assist in the onboarding process for new clients, ensuring a smooth transition and successful implementation of our solutions.
  • Develop and deliver training materials, resources, and workshops to help clients maximize the value of our products or services.
  • Track and report on key metrics related to client success, such as satisfaction scores, renewal rates, and product usage.
  • Stay up-to-date with industry trends and best practices to continuously enhance the client experience.

Requirements:

  • Proven experience in a client-facing role, such as Customer Success, Client Success, Account Management, or Sales.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
  • Strong problem-solving skills and the ability to think strategically to address client needs.
  • Proficiency with CRM software and other relevant tools.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and manage multiple client accounts simultaneously.
  • High levels of tenacity and desire to go above and beyond.
  • Strong listening skills and ability to understand others' viewpoints.
  • Experience working for a Digital Marketing Agency is a plus.
  • Availability to work part-time hours with flexibility to accommodate client needs.

What We Offer:

  • A wide range of challenging assignments. We don't just offer a job; we offer a career with varying assignments and lots of development opportunities.
  • Continuous coaching; you will work with passionate people and receive both formal training as well as day-to-day mentoring from your coach and manager.
  • A dynamic and respectful work environment; employees are at the core, we value every individual and encourage initiatives promoting agility and work/life balance.
  • A competitive compensation package in line with your qualifications and experience.
  • As an equal employment opportunity provider, Reach First makes all decisions of employment purely based on merit.

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