Customer Service Representative
3 weeks ago
At RONA+, we're committed to providing exceptional customer service and creating a positive shopping experience for our customers. As a Customer Service Representative, you'll play a key role in achieving this goal.
Key Responsibilities:- Assist customers with their information/product requirements in the store or over the telephone
- Prepare special orders, obtain the required information and specifications from customer, contact Special Order Purchaser to establish and confirm price and available delivery date
- Maintain entire store, including ensuring area is well stocked and merchandised with current product levels and information signage. Monitor inventory levels, perform inventory counts, and highlight inventory concerns
- Keep current on flyer and promotional events
- Actively strive to increase product knowledge, understand application and/or renovation techniques, and improve selling skills by participating in available training sessions
- Other related tasks to ensure the store runs smoothly
- Effective selling skills and a commitment to providing excellent customer service are essential
- Good communication and interpersonal skills are needed to assess customer requirements and make recommendations
- Some experience in a customer-focused role is required
- The ability to perform work duties involving stretching, bending, lifting, and carrying medium to heavy products is required
RONA+ is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
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