Customer Service Representative

4 weeks ago


Niagara Falls, Ontario, Canada BMO Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BMO Financial Group. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and providing advice and guidance on financial solutions that meet their needs.

Key Responsibilities
  • Provide personalized service to customers, identifying their needs and providing solutions that meet their financial goals.
  • Work collaboratively with colleagues to deliver a seamless customer experience and achieve business objectives.
  • Support customers with banking services, including transactions and account management.
  • Stay up-to-date with personal banking products, practices, and trends to provide expert advice to customers.
  • Identify and report suspicious activity that may be related to money laundering.
  • Comply with regulatory requirements and maintain the highest level of ethics and integrity.
Requirements
  • No prior experience necessary; post-secondary degree or certification in a related field is desirable.
  • High-level knowledge of personal, commercial, and partner offers, and how each can best serve customers' individual needs.
  • Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
What We Offer

BMO Financial Group offers a competitive salary range of $33,850.00 - $43,500.00, as well as a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. We are committed to an inclusive, equitable, and accessible workplace, and we strive to help our employees grow and make an impact.

To learn more about this opportunity, please visit our website at https://www.bmo.com.



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