Customer Service Representative

2 months ago

Niagara Falls, Ontario, Canada U-Haul Full time

Job Summary:

U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they have a positive experience with our products and services.

Responsibilities:

  • Assist customers with U-Haul products and services, both in-person and over the phone.
  • Use U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot, including checking fluid levels.
  • Answer customer questions and educate them on our products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane and drive a forklift (certification offered through U-Haul).
  • Participate in ongoing continuous education through U-Haul University.

Requirements:

  • Valid driver's license and good driving record.
  • High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear.

Physical Demands:

The work requires some physical exertion, including long periods of standing, moving around, and lifting equipment weighing at least 50 lbs.

U-Haul Offers:

  • Paid holidays, vacation, and sick days.
  • Career stability.
  • Gym reimbursement program.
  • Opportunities for advancement.
  • Valuable on-the-job training.
  • Complete benefit plan.
  • RRSP payroll deduction plan.
  • Deferred profit-sharing plan.
  • You Matter Program (EAP).
  • Mindset App Program.
  • Wellness Programs.
  • Discounts on Apple products, Dell computers, hotels, and more.

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