Internal Solutions Specialist

4 weeks ago

Regina, Saskatchewan, Canada Conexus Credit Union Full time

Job Details

We are seeking a talented and dedicated individual to join our team as an Internal Solutions Specialist at Conexus Credit Union. As a key member of our team, you will provide exceptional customer service, ensuring policies and procedures are within the guidelines set by our service providers while actively responding to questions as they relate to Registered Products and functions completed in our Internal Solutions Center (ISC).

The bigger picture

We're looking for an agile team player who thrives in a fast-paced environment to come on board for up to an 18-month term. You will play a key role in proactively identifying and handling risks, administering GL reconciliations, remittances report views, and balancing. You will also interact with team members, retail branches, and other corporate services departments to provide support, input, knowledge, and feedback.

How you'll be spending your time

  • Supporting our ISC team with understanding, troubleshooting, and research assistance of member transactions
  • Playing a key role in proactively identifying and handling risks
  • Administering GL reconciliations, remittances report views, and balancing
  • Interacting with team members, retail branches, and other corporate services departments to provide support, input, knowledge, and feedback
  • Proactively identifying and researching the best solutions that meet our members' needs and improve their financial well-being
  • Yearend submissions for CRA
  • Assist with special projects as assigned

The way people describe you

You are passionate about financial wellness and providing an exceptional customer experience every time. You are curious and take initiative to seek and identify opportunities for improvements. You are a talented multitasker that can prioritize and manage your time effectively. You take pride in your attention to even the smallest details and display a strong personal commitment to successfully get the job done. You are dedicated to personal improvement and are eager to learn and develop your skills.

The experience you bring

  • In-depth understanding of Registered Products. Applicants currently obtaining this knowledge will be considered.
  • Proficient with Microsoft Office applications
  • Experience working in a fast-paced environment
  • Customer service orientation, communication, and organizational skills

Salary Range

$51,710 - $64,640 with 7% Short Term Incentive

Benefits and Perks

The success of our members relies heavily on the performance and accomplishments of our employees. That's why we prioritize offering our team a variety of perks and benefits designed to support their success and well-being both at work and in their personal lives. Some of these additional benefits may include, but are not limited to:

  • Preferred rates for all your banking needs helping to make life more affordable.
  • Generous vacation benefits with additional paid days off giving you time to spend on what's most important to you.
  • Competitive benefit package options covering off all aspects of personal wellness.
  • 7% pension matching after one year of employment to support you towards retirement.

This position is ineligible for support under the Saskatchewan Immigrant Nominee Program.

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