Internal Solutions Specialist
1 month ago
We are seeking a highly skilled and motivated individual to join our team as an Internal Solutions Specialist. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring policies and procedures are within guidelines, and actively responding to questions related to Registered Products and functions completed in our Internal Solutions Center (ISC).
Key Responsibilities- Support the ISC team with understanding, troubleshooting, and research assistance of member transactions.
- Play a key role in proactively identifying and handling risks.
- Administer GL reconciliations, remittances report views, and balancing.
- Interact with team members, retail branches, and other corporate services departments to provide support, input, knowledge, and feedback.
- Proactively identify and research the best solutions that meet our members' needs and improve their financial well-being.
- Year-end submissions for CRA.
- Assist with special projects as assigned.
- In-depth understanding of Registered Products. Applicants currently obtaining this knowledge will be considered.
- Proficient with Microsoft Office applications.
- Experience working in a fast-paced environment.
- Customer service orientation, communication, and organizational skills.
We offer a competitive salary range of $51,710 – $64,640 with 7% Short Term Incentive. Additionally, we provide a variety of perks and benefits designed to support our employees' success and well-being, including preferred rates for banking needs, generous vacation benefits, competitive benefits package options, and 7% pension matching after one year of employment.
We are committed to creating inclusive and diverse workplaces and welcome candidates who bring a blend of academic, professional, and volunteer experience that sets them apart. If you are passionate about financial wellness and providing an exceptional customer experience, we encourage you to apply.
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