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IT Infrastructure Coordinator, Fall 2024 Co-op
2 months ago
About D2L
D2L is a cloud-based company that specializes in modernizing education and building the future of work. The company is at the forefront of a fundamental shift in the way teaching and learning are approached, and is dedicated to transforming the way the world learns.
Our Mission
D2L's mission is to provide a personalized, student-centric experience that delivers improved retention, engagement, satisfaction, and results for learners of all ages. The company's goal is to give customers a platform that is easy, flexible, and smart, and to provide a solution that is robust and innovative.
Our Team
The D2L Information Technology team is a tight-knit group of professionals who prioritize the support and growth of all team members. The team is dedicated to providing the resources, knowledge, and data that the company needs to continue business operations, and is committed to delivering high-quality results.
Job Summary
We are seeking an IT Infrastructure Support Specialist to join our team. The successful candidate will be responsible for providing end-user support, planning and research on new support technologies, and infrastructure development. The ideal candidate will have experience with technical support, cloud administration, and mobile device management, and will be able to work independently and as part of a team.
Key Responsibilities
- Provide end-user support and resolve technical issues
- Plan and research new support technologies and infrastructure
- Develop and implement infrastructure solutions
- Collaborate with project managers and end-users to deliver high-quality results
- Manage a case workload and other project tasks
- Research cloud-first task automation
- Participate in enterprise operations and security management
- Contribute to team meetings and discussions
Requirements
- Completion of one term in an information technology-related course
- Experience with technical support (Windows and iOS)
- Understanding of both Android and iOS mobile device and mobile device management solutions
- Experience working in a team
- Understanding of cloud administration
- Strong interpersonal, written, and oral communication skills
- Strong critical thinking and problem-solving skills
- Highly motivated and able to work independently
- Strong organizational and documentation skills
- Advanced computer literacy
What We Offer
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education
- 2 paid days off for Catch the Wave-related activities
- Employee wellbeing programs
- Retirement planning
- 2 paid volunteer days
- Competitive benefits package
- Home internet reimbursements
- Employee referral program
- Wellness reimbursement
- Employee recognition
- Social events
About Our Culture
D2L is committed to creating a diverse and inclusive environment. We encourage applications from candidates who are passionate about transforming the way the world learns, and who are committed to delivering high-quality results.
