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Customer Service Representative Supervisor

1 month ago

Mississauga, Ontario, Canada Newrest Canada Full time

Job Summary

We are seeking a highly skilled Customer Service Representative Supervisor to join our team at Newrest Canada. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our customers receive the highest level of service.

Key Responsibilities

  • Lead a team of customer service representatives and provide guidance and support as needed
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Monitor and analyze customer feedback and make recommendations for improvement
  • Collaborate with other departments to ensure seamless customer service delivery
  • Provide training and coaching to customer service representatives to ensure they have the skills and knowledge needed to provide exceptional customer service

Requirements

  • College diploma or equivalent in a related field
  • 1-2 years of experience in a customer service role, preferably in a supervisory capacity
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance