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Technical Support Specialist
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Regina, Saskatchewan, Canada KAYA TECHNOLOGIES LTD. Full timeJob DescriptionAt KAYA TECHNOLOGIES LTD., we are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have a strong background in computer systems and a passion for providing exceptional customer service.Key Responsibilities:Respond to user inquiries and resolve technical issues in a timely and professional manner.Consult...
Technical Service Specialist
3 months ago
Why choose a career in customer service at Stryker?
Are you passionate about enhancing healthcare by supporting sales representatives and fostering customer relationships? As a vital member of our customer service team, you will contribute to providing essential solutions to our clients during critical times. Stryker is recognized as a 'Best Place to Work' and offers an array of benefits and perks, including tuition reimbursement and wellness programs (*Benefits may vary by region).
In your role as a Technical Service Specialist for our Instruments, Communications, and Endoscopy divisions, you will play a crucial part in exceeding customer expectations by delivering top-notch equipment and service. You will tackle complex challenges while nurturing strong connections with our clients and sales teams. This position covers a designated territory.
Who we seek
- Driven professionals. Individuals who are confident, competitive, and results-oriented, demonstrating a history of success.
- Committed achievers. People who excel in fast-paced environments and are dedicated to completing projects that meet all regulations and standards.
- Skilled communicators. Individuals who can clearly interpret and convey information, providing concise results and recommendations to stakeholders.
- Collaborative team players. People who can build and leverage cross-functional relationships to integrate ideas, information, and industry insights to establish best practices.
Your responsibilities
- Deliver efficient, proficient, and timely service and repairs to all clients in direct support of the sales team, ensuring optimal customer satisfaction.
- Follow account protocols, responsible for fault isolation and maintenance of equipment at client locations.
- Promote Stryker's offerings by identifying opportunities to meet additional customer needs and coordinating with relevant personnel for follow-up.
- Provide post-sale training on equipment operation and maintenance.
- Conduct warranty services, upgrades, field actions, preventative maintenance, installations, deliveries, and any other required services for clients.
- Complete all administrative tasks, ensuring accurate documentation and tracking of product support solutions, repair orders, service requests, product inquiries, field actions, and part orders in a timely manner.
- Maintain an accurate inventory of Stryker equipment, service parts, and tools, conducting regular cycle counts and verifying tool calibration. The role involves significant travel within the designated territory.
What you need to succeed
- Post-Secondary Diploma required; University Degree preferred.
- Relevant technical experience in the field.
- Background from a Technical School in Mechanical, Electronics, or Electrical disciplines.
- Ability to read and interpret technical drawings.
- Eligibility to work in a healthcare environment and travel as necessary.
- Flexibility in working hours.
- Strong time management skills, with the ability to handle multiple tasks and meet deadlines.
- Attention to detail is essential for data entry tasks.
- Lean Six Sigma experience is a plus.
- Must possess an excellent driving record.
- Bilingual proficiency (French and English) is an asset.
About Stryker
Stryker is a global leader in medical technology, committed to improving healthcare outcomes. The company provides innovative products and services across various sectors, including MedSurg, Neurotechnology, Orthopaedics, and Spine, impacting millions of patients worldwide annually.
