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Director of Community Health Centre Operations

2 months ago

Nanaimo, British Columbia, Canada AVI Health and Community Services Full time
About the Role

We are seeking a highly skilled and experienced Director to lead our Community Health Centre in Nanaimo. As a key member of our leadership team, you will be responsible for the overall operations of the Centre, including supervision of non-clinical managers and staff.

Key Responsibilities
  • Ensure health services and programs are delivered in line with the agency's mission, vision, and values.
  • Work in collaboration with the AVI Clinical Director, the CHC Nurse Manager, and the CHC Medical Director to ensure effective and safe operations of the Community Health Centre.
  • Ensure delivery of the project is consistent with relevant funding agreements and in compliance with regulatory frameworks and agency policies.
  • Manage statistical and program information, and review other staff's statistics and program information and ensure it is submitted to funders on time.
  • In collaboration with the leadership team, develop, implement, and maintain administrative and operational policies and procedures.
  • Model a high degree of cultural competency to staff, including ensuring services are culturally sensitive and incorporate Indigenous knowledge, practices, and approaches to healing and wellness.
  • Support staff through regular one-on-one meetings, mentoring, feedback, and skills development.
  • Manage staff recruitment, orientation, training, and performance supervision according to work rules, regulations, and collective agreements.
  • Contribute to mentorship and modeling of practice for staff that is in line with principles of social justice, harm reduction, trauma-informed care, and cultural humility.
  • Identify, mitigate, and monitor risks in the delivery of services.
  • Manage critical incident responses to ensure the safety of participants, staff, and the community.
  • Collaborate with Nurse Manager and other leadership roles to schedule, coordinate, and facilitate staff meetings and trainings.
  • Act as the Privacy Officer for the CHC.
  • Develop and maintain relationships with community partners and other stakeholders, including participating in relevant internal and external committees.
  • In conjunction with the Finance Director, assist in the development and implementation of the CHC budget and the review of expenditures.
  • Support the fund development strategy for the CHC, including grant applications and liaison with current and potential funders and other stakeholders.
Requirements
  • 5-10 years of progressively senior management experience and demonstrated leadership ideally within a community health or non-profit setting.
  • Demonstrated experience in the provision of health, harm reduction, health promotion, and/or substance use services.
  • Demonstrated experience in managing human resources in a union environment.
  • Demonstrated commitment to cultural safety, harm reduction, and trauma-informed practices in the provision of health and social services.
  • Experience working with diverse populations, including people living with HIV, hepatitis C, or substance use challenges, street-involved communities, Indigenous Persons, queer communities, people who use substances, sex trade workers, multicultural, and disability communities.
  • University degree at bachelor's level in a relevant field or equivalent combination of experience and education.
  • Employment subject to a criminal record check for working with vulnerable populations.
What We Offer
  • Competitive salary range of $46.17 to $55.70 per hour, dependent on qualification and experience, and as per the HEABC pay grid for excluded managers.
  • 37.5 hours per week, Monday through Friday, with some weekend availability required.
  • This is an in-office position with some capacity for remote working.
  • Term: This position is ongoing, subject to funding.
  • Location: AVI Nanaimo.
  • Union: AVI is a union environment under the Collective Agreement: HEABC & Health Services & Support Community Subsector Association, and this role is an Excluded Position.
  • Benefits: This position will be eligible for extended health, life, and AD&D on the 1st of the month after this position begins. AVI pays for the entire cost of the plan on behalf of its staff.
  • Pension: This position is immediately eligible to join the Municipal Pension Plan. At this time, AVI contributes an additional 9.31% towards your pension account.
  • Other Perks: This position gets 8% vacation (equivalent of 4 weeks), receives a paid day off for eligible Stat Holiday, and accrues a Sick Bank of 6.9%. Sick and Vacation Days are both available to be used after your first 3 months at AVI.