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Bilingual Partner Support Specialist
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Pickering, Ontario, Canada goeasy Full timeAbout the RoleWe are seeking a highly skilled Bilingual Partner Support Representative to join our team at goeasy Ltd. As a key member of our Partner Support team, you will play a vital role in delivering exceptional service to our valued merchant partners across Canada.Key ResponsibilitiesProvide timely and accurate support to merchant partners, ensuring a...
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Bilingual Partner Support Specialist
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Pickering, Ontario, Canada goeasy Full timeAbout the RoleWe are seeking a highly skilled Bilingual Partner Support Representative to join our team at goeasy Ltd. As a key member of our Partner Support team, you will play a vital role in delivering exceptional service to our valued merchant partners across Canada.Key ResponsibilitiesProvide timely and accurate support to merchant partners, ensuring a...
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Bilingual Partner Support Specialist
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Partner Support Team Manager
2 months ago
We are seeking a highly motivated and experienced Team Lead to join our Partner Support team at goeasy Ltd. As a Team Lead, you will be responsible for driving individual and team results through performance management and continuous development of each team member's knowledge base and skill set.
Key Responsibilities- Assist the Manager, Partner Support with day-to-day operations and distribution of workload to the Partner Support team.
- Review individual staff performance through weekly scorecards, identifying training opportunities and delivering required coaching.
- Create a healthy and motivating work environment and atmosphere.
- Monitor team performance and report on metrics.
- Conduct quality assurance on the team's administrative tasks and phone calls.
- Provide hands-on direction for all activities and projects.
- Handle customer and/or partner escalations in a timely manner.
- Maximize productivity by adjusting available staff members to the appropriate shift, task, and/or project.
- Support with conducting training of team members to maximize their potential.
- At least 2 years' experience in a call center environment is required.
- Excellent communication and interpersonal skills with an ability to deliver constructive feedback that inspires engagement and improved performance.
- Strong organizational skills to give the team direction.
- Previous training experience would be an asset.
- Bilingual in French is an asset but not a requirement.
- Must have been in your current role for at least 6 months.
- Have the endorsement/support of your current manager.
- In good standing - no HR issues/warnings, not on a PIP.
goeasy Ltd. is a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, we are a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial, and LendCare. We offer a wide variety of financial products and services, including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.
LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date.
Why Join UsWe believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard, and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.
