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IT Service Desk Technician

2 months ago

Montreal, Quebec, Canada CB Canada Full time

About the Role

CB Canada is seeking a skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical assistance to our clients and internal teams. This is an exciting opportunity to work in a dynamic and fast-paced environment where no two days are the same.

Key Responsibilities

  • Respond to and resolve technical issues submitted by clients and internal teams via phone, email, and in-person.
  • Provide technical support for Windows, Microsoft Office, and other internal applications.
  • Identify and implement independent solutions to technical problems and identify recurring technical issues, proposing solutions to resolve the root cause of the problems.

Requirements

  • Experience in installing and configuring Windows operating systems, network printers, and local and remote applications.
  • Experience in administering Windows 10 and resolving bugs in an Active Directory environment.
  • Exceptional analytical skills in Microsoft Office applications.
  • Experience with help desk ticketing systems.
  • Good knowledge of basic network concepts, including TCP/IP.
  • Ability to create test transactions and execute tests to detect errors and confirm that programs meet specifications and regulatory compliance.
  • Experience in training end-users on software programs.
  • Bilingualism (French and English).

About You

You have a deep understanding of computer systems, networks, and appropriate software applications. But your true flair lies in your ability to communicate with all levels of users, both verbally and in writing. You have the creativity to translate complex technical issues into simple and complete steps that a wide audience can understand, and you are a true team player whose energy and enthusiasm inspire others.

Why Join Our Team?

  • An exceptional opportunity to have a positive impact on the department and the company.
  • The possibility of quickly obtaining a permanent position.
  • A dynamic work environment where activities unfold at a rapid pace, where two days are never the same.
  • Ongoing professional development and mentorship by exceptional business leaders.
  • A rare opportunity to develop your skills and enjoy career advancement.
  • A company that promotes merit, rewards excellence, and defends work-life balance.