Customer Service Representative

10 hours ago

Halifax, Nova Scotia, Canada MCI Careers Full time
Job Title: Customer Service Representative

We are seeking highly motivated and dedicated individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences through phone, email, and chat support.

Key Responsibilities:
  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunities and apply sales skills to upgrade
  • Explain and position products and processes with customers
  • Escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problem-solving and effective call handling
Requirements:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • Ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • Ability to evaluate, troubleshoot, and follow-up on customer issues
  • Aptitude for conflict resolution, problem-solving, and negotiation
  • Customer service-oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and ability to build relationships with team and customers
Benefits:
  • Competitive compensation package
  • Regular reviews and raises based on tenure and performance
  • Paid time off and paid holidays
  • Paid training opportunities
  • Regular daily, weekly, and monthly incentives
  • Medical, dental, and vision coverage options
  • Advancement opportunities
  • Fun and engaging work environment
  • Casual dress code
Working Conditions:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Reasonable Accommodation:

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

Diversity and Equality:

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications.

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