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Hotel Receptionist
2 months ago
We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Maple Creek Motor Inn.
Key Responsibilities:- Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
- Conflict Resolution: Resolve complaints and claims in a professional and courteous manner.
- Room Management: Take, cancel, and change room reservations as needed.
- Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
- Communication: Answer telephone calls and relay messages to guests and staff.
- Customer Service: Provide exceptional customer service to guests and respond to their needs in a timely manner.
- Client Focus: Demonstrate a strong client focus and provide excellent service to guests.
- Interpersonal Skills: Possess efficient interpersonal skills and work effectively with guests and staff.
- Work Term: This is a permanent position with a regular schedule of 30-40 hours per week.
- Work Language: English is the primary language spoken in this role.
