Head of Product and Platforms

5 days ago


Waterloo, Ontario, Canada Manulife Full time
Head of Product and Platforms

Manulife is seeking a seasoned professional to lead the strategic direction and execution of our product, digital customer experience, and payment infrastructure initiatives. As the Head of Product and Platforms, you will craft a comprehensive product strategy that aligns with our overall business objectives and drive innovation across our Affinity Markets business.

Key Responsibilities:
  • Develop and implement a product roadmap that prioritizes customer needs and drives business growth.
  • Lead the development of a digital customer experience strategy that enhances our customers' journey and increases Net Promoter Score (NPS).
  • Oversee the modernization and management of our customer payment infrastructure to ensure seamless and secure transactions.
  • Provide strategic oversight to our delivery organization, ensuring alignment with organizational goals and strategic initiatives.
Requirements:
  • Minimum 15 years of experience in product development and digital delivery, preferably in financial services.
  • Proven ability to use data to drive decisions and back up assumptions and recommendations.
  • Experience in product strategy, including research, business casing, product development, execution, measurement of results, and financial analysis.
  • Ability to lead and inspire a cross-functional team to deliver results.
What We Offer:
  • A dynamic and inclusive work environment that empowers you to learn and grow.
  • A flexible work arrangement that supports your well-being and work-life balance.
  • Opportunities to shape the future of our organization and make a meaningful impact on our customers' lives.

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