Lead Business Systems Analyst, Enterprise Platforms
4 hours ago
At Equitable Life of Canada, we are seeking a highly motivated Lead Business Systems Analyst to join our Enterprise Content Management IT team. In this role, you will be responsible for leading the delivery of complex solutions in a fast-paced environment, partnering with business leaders to understand overall priorities, and managing a schedule of key enhancement initiatives and implementations.
Key Responsibilities:- Request Management: Partner with business leaders to understand overall priorities, manage a schedule of key enhancement initiatives and implementations, and ensure self-service reporting of all enhancement request work is provided to the lines of business.
- Project Delivery: Provide systems analysis, problem-solving, and translate business requirements into functional solution specifications for larger complex ECM and cross-system projects.
- Production Support: Drive the daily production support operations and activities for the ECM support team, with a combined customer service, analytical, and technical focus.
- Team Lead: Provide technical, task, and functional direction to the production support analysts, prioritize and resource assignment, operational process management, estimation and allocations, technical mentoring, growth, and development, and escalation management, quality assurance, and controls.
- 8+ years of experience in Business Systems Analyst role.
- Strong to expert knowledge and experience writing functional requirements, use cases, and process flows.
- Strong analytical and problem-solving skills and the ability to lead the delivery of complex solutions in a fast-paced environment.
- High attention to detail and desire for quality, ability to expertly manage time and juggle multiple priorities to execute high-quality deliverables.
- Solid operational support leadership skills, including partnering with ECM IT team in troubleshooting system health and communicating effectively with business and other IT partners to define and resolve issues.
- Strong to expert knowledge and experience with Enterprise Workflow, case, and queue management or automation solutions.
- Outstanding communications (written, verbal, presentation) and negotiation skills and experience with conveying complex, technical information to non-technical audiences.
- Expert interpersonal skills in order to effectively mentor and coach staff with respect to IT service issues, technologies, processes, and considerations.
- Strong experience with resource management as it pertains to scheduling, project execution, and daily operations.
- An outstanding team player, focused on customer service excellence, technical execution, diligence to the process, and doing the right thing.
- Team-oriented and skilled in working within a collaborative environment, strong interpersonal and partnership-building skills, can reach out and engage a variety of individuals.
- Expert knowledge of and experience with ITIL IT service management processes, should have specific experience working within Incident, Problem, Change, SLM, and Service Desk competencies.
- In-depth understanding of application infrastructure, database, and technical platforms.
- Experience and/or proficient in many of the following: Content management and workflow concepts, Web and client/server architectures, Knowledge of database design, Test Management tools (QC, ALM, Jira), MS Office Tools including Microsoft Access and Visio, Working knowledge of SQL, DB2, C#,.Net, and SOAP or REST APIs, Knowledge and Experience with Agile, Scrum, Kanban, Exposure to CI/DevOps, Code analysis for the purpose of understanding system functionality.
- University degree and/or a combination of equivalent technical education and working experience.
- A healthy work-life balance with employee wellness top of mind.
- Annual bonus program, annual vacation allowance, and company-paid benefits program.
- An additional paid volunteer day each year so you can spend time giving back to the community.
- Immediate enrollment in the company's pension program with employer matching.
- Employee resource groups that support an inclusive work environment.
- Tuition support and specialized program assistance.
- An onsite full-service cafeteria with a variety of daily options.
- Discounts on company products and services, and access to exclusive employee perks.
- Regular EQ Together events focused on company togetherness and collaboration.
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Waterloo, Ontario, Canada Equitable Life of Canada Full timeJob Title: Lead Business Systems Analyst, Enterprise PlatformsAt Equitable Life of Canada, we are seeking a highly motivated Lead Business Systems Analyst to join our Enterprise Content Management IT team. In this role, you will be responsible for leading the delivery of complex solutions in a fast-paced environment, partnering with business leaders to...
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Waterloo, Ontario, Canada Equitable Life of Canada Full timeJob Title: Lead Business Systems Analyst, Enterprise PlatformsAt Equitable Life of Canada, we are seeking a highly motivated Lead Business Systems Analyst to join our Enterprise Content Management IT team. In this role, you will be responsible for leading the delivery of complex solutions in a fast-paced environment, partnering with business leaders to...
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