Bilingual Client Services Coordinator, Centah
3 days ago
We are seeking a highly skilled and bilingual Client Services Coordinator to join our team at Centah Inc. As a key member of our Client Services team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and delivering a high level of service.
Key Responsibilities- Manage service requests submitted by system users, ensuring timely and efficient resolution.
- Provide concierge administrative support in English and French, including executing onboarding activities and delivering training for system users.
- Develop business process documentation, contributing to the department's optimization and business process improvement initiatives.
- Assist with user account management activities, including onboarding and offboarding of employees.
- Contribute to maintaining SLAs at 95%.
To succeed in this role, you will need:
- 2+ years of customer service experience, ideally in a technical environment involving multiple systems.
- Fluency in French and English is essential.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) or Google Workspace (Docs, Sheets, Slides).
- A proactive and persistent approach to challenges, with the drive to help the company achieve its goals.
- Ability to address issues with a sense of urgency and prioritize tasks effectively.
- Dedication to producing high-quality work that aligns with the organization's standards.
- Capacity for analytical thinking, sound judgment, and the ability to make decisions considering various levels of risk and complexity.
- A commitment to delivering exceptional service to both internal and external clients.
As a valued member of our team, you will enjoy a range of benefits, including:
- An award-winning culture with a collaborative and inclusive team.
- Competitive pay and performance-based bonus.
- Committed to flexible work arrangements, offering hybrid workplace options.
- Comprehensive medical, dental, and vision coverage, plus a Lifestyle Account.
- RRSP Matching and Parental Leave Top-Up Program.
- In-office massage, meditation, and workout sessions.
- Virtual events, including Lunch & Learns, company parties, fun team activities, and charity initiatives.
- Career learning and development programs.
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Toronto, Ontario, Canada Financeit Full timeAbout the RoleWe are seeking a highly skilled and bilingual Client Services Coordinator to join our team at Centah. As a Client Services Coordinator, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesManage and respond to client...
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Toronto, Ontario, Canada Financeit Full timeAbout the RoleWe are seeking a highly skilled and bilingual Client Services Coordinator to join our team at Centah. As a Client Services Coordinator, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesManage and respond to client...
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Toronto, Ontario, Canada Financeit Full timeAbout the RoleWe are seeking a highly skilled and bilingual Client Services Coordinator to join our team at Financeit. As a key member of our operations team, you will be responsible for providing exceptional support to our clients and internal stakeholders.Your primary focus will be on managing service requests, providing administrative support, and...
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