Bilingual Client Services Coordinator, Centah

3 days ago


Toronto, Ontario, Canada Financeit Full time
About the Role

We are seeking a highly skilled and bilingual Client Services Coordinator to join our team at Centah Inc. As a key member of our Client Services team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and delivering a high level of service.

Key Responsibilities
  • Manage service requests submitted by system users, ensuring timely and efficient resolution.
  • Provide concierge administrative support in English and French, including executing onboarding activities and delivering training for system users.
  • Develop business process documentation, contributing to the department's optimization and business process improvement initiatives.
  • Assist with user account management activities, including onboarding and offboarding of employees.
  • Contribute to maintaining SLAs at 95%.
Requirements

To succeed in this role, you will need:

  • 2+ years of customer service experience, ideally in a technical environment involving multiple systems.
  • Fluency in French and English is essential.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) or Google Workspace (Docs, Sheets, Slides).
  • A proactive and persistent approach to challenges, with the drive to help the company achieve its goals.
  • Ability to address issues with a sense of urgency and prioritize tasks effectively.
  • Dedication to producing high-quality work that aligns with the organization's standards.
  • Capacity for analytical thinking, sound judgment, and the ability to make decisions considering various levels of risk and complexity.
  • A commitment to delivering exceptional service to both internal and external clients.
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • An award-winning culture with a collaborative and inclusive team.
  • Competitive pay and performance-based bonus.
  • Committed to flexible work arrangements, offering hybrid workplace options.
  • Comprehensive medical, dental, and vision coverage, plus a Lifestyle Account.
  • RRSP Matching and Parental Leave Top-Up Program.
  • In-office massage, meditation, and workout sessions.
  • Virtual events, including Lunch & Learns, company parties, fun team activities, and charity initiatives.
  • Career learning and development programs.


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