Bilingual Client Services Coordinator

2 months ago

Toronto, Ontario, Canada Financeit Full time
About the Role

We are seeking a highly skilled and bilingual Client Services Coordinator to join our team at Financeit. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our client services.

Your primary responsibility will be to provide exceptional support to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner. You will also be responsible for managing service requests, executing onboarding activities, and developing business process documentation.

In addition, you will contribute to the department's optimization and business process improvement initiatives, working closely with our team to identify areas for improvement and implement changes that drive results.

Key Responsibilities
  • Manage service requests and provide timely responses to client inquiries
  • Execute onboarding activities and deliver training to system users
  • Develop business process documentation and contribute to department optimization initiatives
  • Assist with user account management activities, including onboarding and offboarding of employees
  • Contribute to maintaining SLAs at 95%
Requirements
  • 2+ years of customer service experience, ideally in a technical environment involving multiple systems
  • Fluency in French and English is essential
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) or Google Workspace (Docs, Sheets, Slides)
  • A proactive and persistent approach to challenges, with the drive to help the company achieve its goals
  • Ability to address issues with a sense of urgency and prioritize tasks effectively
  • Dedication to producing high-quality work that aligns with the organization's standards
  • Capacity for analytical thinking, sound judgment, and the ability to make decisions considering various levels of risk and complexity
  • A commitment to delivering exceptional service to both internal and external clients
What We Offer
  • Award-winning culture with a collaborative and inclusive team
  • Competitive pay and performance-based bonus
  • Committed to flexible work arrangements, offering hybrid workplace options
  • Comprehensive medical, dental, and vision coverage + Lifestyle Account
  • RRSP Matching and Parental Leave Top-Up Program
  • In-office massage, meditation, and workout sessions
  • Virtual events, such as Lunch & Learns, company parties, fun team activities, and charity initiatives
  • Career learning and development programs

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