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Retail Sales Manager

2 months ago

Kitchener, Ontario, Canada Fiddleheads Health & Nutrition Full time
About the Role

Fiddleheads Health & Nutrition is seeking a highly skilled and experienced Retail Sales Manager to join our team. As a key member of our management team, you will be responsible for leading our coffee shop operations and driving business growth.

Key Responsibilities
  • Leadership and Management
    • Direct and control daily operations to ensure seamless customer experience
    • Evaluate daily operations to identify areas for improvement
    • Plan and organize daily operations to meet business objectives
    • Manage staff and assign duties to ensure efficient use of resources
  • Business Development
    • Implement price and credits policies to drive sales growth
    • Plan budgets and monitor revenues and expenses to ensure financial stability
    • Determine staffing requirements to meet business needs
  • Customer Service
    • Resolve issues that may arise, including customer requests, complaints, and supply shortages
    • Recruit, hire, and supervise staff and/or volunteers to ensure excellent customer service
    • Conduct performance reviews to ensure staff are meeting expectations
Requirements
  • Education and Experience
    • College, CEGEP, or other non-university certificate or diploma from a program of 1-2 years
    • 5 years or more of experience in retail sales or a related field
  • Skills and Qualifications
    • Point of sale system experience
    • Word processing software experience
    • Electronic mail experience
    • Spreadsheet experience
    • MS Outlook experience
    • Bondable and criminal record check
  • Personal Qualities
    • Adaptability
    • Analytical
    • Collaborative
    • Creativity
    • Efficiency
    • Energetic
    • Goal-oriented
    • Hardworking
    • Integrity
    • Outgoing
    • Positive attitude
    • Proactive
    • Quick learner
    • Time management
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Flexibility
    • Interpersonal awareness
    • Judgement
    • Organized
    • Team player
    • Maturity
    • Patience
    • Resourcefulness
    • Ability to multitask
What We Offer
  • Free Parking
  • Other Benefits