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Guest Services Supervisor

1 month ago

Delta, British Columbia, Canada EightSix Network Full time

Job Title: Guest Services Supervisor

Job Summary:

We are seeking a highly motivated and experienced Guest Services Supervisor to join our team. As a Guest Services Supervisor, you will be responsible for overseeing the daily operations of our guest services team, ensuring that our guests receive exceptional service and have a memorable experience.

Key Responsibilities:

  • Mentor and guide a team of guest services representatives to ensure they provide warm and hospitable service to our guests.
  • Manage employee performance through training, coaching, evaluation, and mentoring.
  • Ensure that proper safety, hygiene, and sanitation practices are followed.
  • Build relationships with guests and team members to create a positive and welcoming environment.
  • Handle complaints, room issues, and conflicts in a professional and courteous manner.

Requirements:

  • Minimum two years of experience in the guest services and/or hospitality industry.
  • Ability to direct and supervise staff.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • High school diploma or equivalent required.

Why Work With Us:

At Gateway Casinos & Entertainment Limited, we are committed to providing our guests with an exceptional experience. We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package.