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Guest Services Supervisor

1 month ago

Delta, British Columbia, Canada EightSix Network Full time

Job Title: Guest Services Supervisor - Team Lead

Job Type: Relief

Wage: $20.49

You are a detail-oriented individual with excellent communication skills, and you thrive in a fast-paced environment. If you enjoy working with guests and a dynamic team, we would love to hear from you.

In this pivotal role as the Guest Services Supervisor, you will oversee a team that provides exceptional guest experiences. This exciting opportunity at a national company offers a competitive salary, excellent benefits package, and opportunities for career growth.

We Offer:

  • Full benefits package for full-time employees
  • Retirement savings plan
  • Exciting, supportive, and fun work environment
  • Family and friends discounts on travel, tech, food, beverage, and fitness
  • Development and training opportunities

Key Responsibilities:

  • Mentor and guide a team of guest services representatives, ensuring guests are treated with warmth and hospitality.
  • Manage employee performance through training, coaching, evaluation, and mentoring.
  • Ensure proper safety, hygiene, and sanitation practices are followed.
  • Build relationships and encourage open communication and collaboration.
  • Ensure quality and standards meet expectations on a day-to-day basis.
  • Handle complaints, room issues, and conflicts professionally.
  • Provide exceptional customer service that exceeds guest expectations.

What You Bring:

  • Minimum two years of experience in the guest services and/or hospitality industry.
  • Ability to direct and supervise staff.
  • Excellent communication and interpersonal skills.
  • Time-management savvy and expert multitasker who thrives in the service industry.
  • Ability to manage issues and empower a team to excel.
  • Strategic thinker with an eye for detail and a capacity to see the big picture.
  • Ability to work flexible hours, evenings, and weekends.
  • Efficient multitasker who thrives in a fast-paced environment.