Relief Guest Services Supervisor
4 weeks ago
Job Title: Relief Guest Services Supervisor
Job Summary:
We are seeking a highly skilled and experienced Relief Guest Services Supervisor to join our team. As a key member of our hospitality team, you will be responsible for overseeing the guest services team, ensuring exceptional customer experiences, and maintaining high standards of service quality.
Key Responsibilities:
- Mentor and guide a team of guest services representatives to deliver warm and hospitable service to guests.
- Manage employee performance through training, coaching, evaluation, and mentoring.
- Ensure proper safety, hygiene, and sanitation practices are followed.
- Build strong relationships with guests and team members to foster a positive and inclusive work environment.
- Monitor and maintain quality and standards to meet expectations.
- Handle complaints, room issues, and conflicts in a professional and courteous manner.
Requirements:
- Minimum two years of experience in the guest services and/or hospitality industry.
- Ability to direct and supervise staff.
- Excellent customer service skills, including the ability to be friendly, efficient, polite, and patient.
- Ability to work flexible hours, evenings, and weekends.
About Us:
Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. We offer a dynamic and fun work environment, competitive salary, and excellent benefits package for full-time employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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