Relief Guest Services Supervisor

4 weeks ago


Delta, British Columbia, Canada EightSix Network Full time

Job Title: Relief Guest Services Supervisor

Job Summary:

We are seeking a highly skilled and experienced Relief Guest Services Supervisor to join our team. As a key member of our hospitality team, you will be responsible for overseeing the guest services team, ensuring exceptional customer experiences, and maintaining high standards of service quality.

Key Responsibilities:

  • Mentor and guide a team of guest services representatives to deliver warm and hospitable service to guests.
  • Manage employee performance through training, coaching, evaluation, and mentoring.
  • Ensure proper safety, hygiene, and sanitation practices are followed.
  • Build strong relationships with guests and team members to foster a positive and inclusive work environment.
  • Monitor and maintain quality and standards to meet expectations.
  • Handle complaints, room issues, and conflicts in a professional and courteous manner.

Requirements:

  • Minimum two years of experience in the guest services and/or hospitality industry.
  • Ability to direct and supervise staff.
  • Excellent customer service skills, including the ability to be friendly, efficient, polite, and patient.
  • Ability to work flexible hours, evenings, and weekends.

About Us:

Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. We offer a dynamic and fun work environment, competitive salary, and excellent benefits package for full-time employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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