Bellperson (Part-time) - Customer Service Representative

2 months ago

Pickering, Ontario, Canada CB Canada Full time
Job Summary

We are seeking a highly motivated and customer-focused Bellperson (Part-time) to join our team at Pickering Casino Resort. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from arrival to departure.

Key Responsibilities
  • Welcome and greet guests at the entrance of the hotel, ensuring effective arrival and departure procedures are followed.
  • Address telephone and in-person inquiries for service requests, providing timely and accurate assistance.
  • Provide luggage assistance and ensure a smooth guest arrival and departure experience.
  • Answer guest questions and direct them to someone who can assist, ensuring complete guest satisfaction.
  • Follow shift checklists to ensure all duties are completed in a timely manner.
  • Assist with cleaning duties to maintain a clean and well-ordered work area, in line with hotel policy.
  • Achieve guest satisfaction by responding to and anticipating guest needs, ensuring all comments and complaints are acted upon in accordance with hotel and company policy.
Requirements
  • Minimum 1-year experience in full-service hotel, preferred.
  • Basic computer skills: Microsoft Word, Excel, Internet.
  • Knowledge of area and surrounding attractions.
  • Excellent verbal communication skills.
What We Offer

We offer a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that values diversity and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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