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Administrative Coordinator, Volunteer Engagement

4 weeks ago


Edmonton, Alberta, Canada United Way of the Alberta Capital Region Full time
About the Role

We are seeking a highly organized and detail-oriented individual to support our Volunteer Engagement team in Edmonton. As an Administrative Coordinator, Volunteer Engagement, you will play a critical role in ensuring the smooth operation of our volunteer program.

Key Responsibilities
  • Collaborate with internal staff to manage volunteer administration, ensuring consistent and elevated customer experiences.
  • Support the volunteer engagement lifecycle, including recruitment, onboarding, and recognition.
  • Work with staff to develop new volunteer opportunities, including episodic and ongoing initiatives.
  • Manage volunteer data, including contact information, roles, and hours.
  • Provide administrative support for events, meetings, and communications.
  • Utilize CRM and Volunteer Management System (VMS) to track volunteer engagement and manage volunteer opportunities.
  • Maintain accurate records and files, including role profiles, policies, and procedures.
  • Handle customer communications and respond to inquiries through the volunteer engagement inbox.
  • Support Cabinet engagement, including meeting coordination, communications, and file management.
Requirements
  • Post-secondary degree or diploma in Business, Social Sciences, or related field.
  • Minimum 2-3 years of related experience, providing exceptional customer service and administrative support.
  • Proficient in MS Office (Office 365) and basic CRM systems experience.
  • Valid driver's license and vehicle required for travel within Edmonton and surrounding area.
What We Offer

United Way of the Alberta Capital Region offers a rewarding work environment, a positive workplace culture, and a total rewards package. We are a hybrid workplace, with time spent collaborating in the office and remotely.

We are passionate about our work and committed to delivering a coordinated network of services and programs to address the needs of children and families in our community.