OEM Program Director

6 days ago


Richmond Hill, Ontario, Canada Sym-Tech Dealer Services Full time

{"h1": "Director, OEM Program", "p": "At Sym-Tech Dealer Services, we are seeking a highly skilled and experienced Director, OEM Program to lead our relationship with a major Canadian Automotive OEM client. This key leadership role is responsible for the achievement of all business objectives through exceptional client service, flawless operational execution, and strong program governance.", "ul": [{"li": "Oversee business, functional, and operational KPIs to ensure the program meets objectives"}, {"li": "Identify priorities for growth and efficiency through internal and client collaboration"}, {"li": "Manage program governance, including leading key meetings and coordinating reporting cadence, and all other governance requirements"}, {"li": "Work with client staff to educate, train, and provide value-added expertise"}, {"li": "Ensure strong teamwork between all client and Sym-Tech functional areas"}, {"li": "Proactively anticipate and resolve any program issues in a timely manner"}, {"li": "Take the lead on developing annual business plans with the OEM client"}, {"li": "Manage assigned projects to successful completion"}, {"li": "Represent Sym-Tech at a senior level with the OEM client, dealers, and external partners"}], "h2": "Requirements", "ul": [{"li": "Undergraduate degree"}, {"li": "5+ years of national automotive account management experience, or comparable experience with an Automotive OEM, Automotive Captive, Automotive protection program (F&I) provider, or Automotive Financial Services provider"}, {"li": "Understanding of OEM culture, processes, and dealer relationships"}, {"li": "Demonstrated strong interpersonal skills in a collaborative environment"}, {"li": "Effective presentation skills - capable of communicating effortlessly with senior management, internal team members, external vendors, industry, and dealer audiences"}, {"li": "Demonstrated project management skills - working with many stakeholders in managing multiple projects/priorities"}, {"li": "Strong analytical skills"}, {"li": "Proficient computer skills - MS Excel, Word, Excel, PowerPoint, Smartsheet"}, {"li": "English fluency / French an asset"}, {"li": "Travel requirements ~ 10-15%"}], "h2": "Personal Attributes", "ul": [{"li": "Thrives in a fast-paced environment"}, {"li": "Enjoys constructive debate - unafraid to challenge the status quo"}, {"li": "Loves asking 'why'"}, {"li": "Execution and performance-oriented - driven to achieve and then some"}, {"li": "Strong attention to detail"}, {"li": "Commitment to excellence"}, {"li": "Ability to work independently without frequent direction"}, {"li": "A take-ownership attitude with an inherent sense of urgency"}]



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