Guest Services Coordinator

2 weeks ago


Collingwood, Ontario, Canada Living Water Resorts Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Hotel Front Desk Associate at Living Water Resorts. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and process group arrivals and departures.
  • Room Management: Take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Communication: Provide information on hotel facilities and services, and answer telephone calls and relay messages.
  • Customer Service: Assist clients/guests with special needs, provide customer service, and contact customers to deliver requested wake-up calls.
  • Administrative Tasks: Perform clerical duties, such as faxing, filing, and photocopying, and maintain accurate records.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset.
  • Skills: Multi-line switchboard operation, attention to detail, and ability to work in a fast-paced environment.
  • Personal Qualities: Client focus, dependability, efficient interpersonal skills, excellent oral communication, flexibility, judgement, organized, reliability, and team player.
Benefits
  • Health Benefits: Dental plan, health care plan, and paramedical services coverage.
  • Other Benefits: Free parking available, on-site amenities, and on-site recreation and activities.
Work Environment

Our hotel operates in a fast-paced environment, and you will be required to stand for extended periods. You must be able to work under pressure and maintain a high level of attention to detail.



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