Ice Cream Team Lead

2 weeks ago

Charlottetown, Prince Edward Island, Canada COWS Full time

**Job Summary**

This is a key role within the COWS organization, responsible for the day-to-day operation of the ice cream counter. The successful candidate will be accountable for leading the ice cream team in providing exceptional customer service and ensuring a positive experience for all customers.

**Key Responsibilities**

  • Lead the ice cream team in providing World Class Service to COWS customers
  • Greet and serve customers in a friendly and efficient manner
  • Build and maintain a positive team environment, fostering a culture of collaboration and open communication
  • Act as a liaison between staff and management, ensuring effective communication and resolution of issues
  • Open and close the store, ensuring all necessary tasks are completed
  • Prepare bank deposits, handle voids, and respond to customer and staff concerns
  • Record daily temperature checks and waste as required, maintaining a clean and fresh dairy environment
  • Prepare all menu items, including cone batter, waffle cones, and dishes
  • Replenish paper supplies and syrup toppings, maintaining a well-stocked and organized store
  • Handle cash transactions, making change as needed
  • Maintain a clean and fresh personal appearance at all times
  • Assist in the training of staff, ensuring they have the necessary skills and knowledge to provide exceptional customer service
  • Perform other duties as assigned by the Manager/Assistant Manager

**Requirements**

  • Be energized by customer interaction and have strong verbal and communication skills
  • Have the ability to build relationships with customers and staff, and possess a competitive spirit and desire to sell
  • Have efficient and creative problem-solving skills, strong leadership and organizational skills, and the ability to read and comprehend financial statements
  • Have strong delegation skills, a sense of humor, and a team-oriented, outgoing personality
  • Meet the physical requirements of the role, including repetitive tasks, bending, lifting up to 30 lbs, and standing for the duration of the shift
  • Have reliable transportation and be available from mid-June to early September

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