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Ice Cream Team Lead

2 months ago

Charlottetown, Prince Edward Island, Canada COWS Full time

Job Summary:

This role is responsible for overseeing the daily operations of the ice cream counter at COWS. The ideal candidate will have strong leadership skills and be able to provide exceptional customer service.

Key Responsibilities:

  • Lead the ice cream team in providing World Class Service to customers
  • Greet and serve customers in a friendly and efficient manner
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Assist with opening and closing procedures, including preparing bank deposits and handling voids
  • Maintain a clean and organized store environment, including the dairy area and equipment
  • Prepare and serve menu items, including cone batter, waffle cones, and dishes
  • Replenish paper supplies and syrup toppings as needed
  • Handle cash and make change accurately
  • Assist with training and development of staff members

Requirements:

  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and multitask
  • Excellent customer service skills and a passion for providing World Class Service
  • Ability to read and comprehend financial statements
  • Strong delegation skills and ability to work independently
  • Reliable transportation and availability from mid-June to early September

Physical Requirements:

  • Repetitive tasks, specifically in the wrists
  • Bending, lifting up to 30 lbs.
  • Standing for the duration of the shift

Other Requirements:

  • Team-oriented, outgoing personality
  • Ability to work in a team environment and build relationships with colleagues and customers