Returns Merchandise Specialist
3 weeks ago
Overview
At Crate and Barrel, we are dedicated to enhancing our customers' experiences by ensuring they cherish the moments that matter. Within our Distribution Centers, we initiate this journey with every package we meticulously handle, ensuring timely delivery to our customers' homes and our esteemed retail locations. Our extensive product range encompasses over 13,000 SKUs across our various brands. We constantly seek innovative methods to improve our processes. As a key member of our team, you will guarantee that every item sold online or in-store is dispatched promptly and meets our quality standards, leaving our customers delighted with their choices. The Returns Merchandise Specialist is tasked with overseeing the processes related to tracking, shipping, receiving, distributing, and storing returned items.
Responsibilities:
- Manage the processing of return orders for merchandise from sales representatives or direct customer inquiries.
- Monitor and track orders for customers and sales teams, maintaining comprehensive customer records.
- Ensure the accuracy and completeness of orders in accordance with established reporting protocols.
- Conduct clerical duties, including assisting with physical inventory and documenting returned products in internal systems.
- Address any inconsistencies between return documentation and the actual products.
- Liaise with both internal and external stakeholders, including warehouse staff, clients, suppliers, and vendors.
- Assess returned items and identify those suitable for resale.
- Utilize Warehouse Management Software for all inventory-related tasks.
- Prepare returned goods for shipment while managing storage effectively.
- Maintain cleanliness by disposing of packing materials and ensuring the organization of the facility.
- Rotate through various departments as needed to support business operations.
- Engage in ongoing training related to technology enhancements and new systems relevant to the role.
- Complete all assigned tasks from leadership to meet daily productivity and quality objectives.
Qualifications:
- Minimum of 1 year of relevant work experience.
- High School Diploma or equivalent GED.
- Familiarity with warehouse management systems.
- Proficient in English with advanced language skills.
- Competent in computer usage, including Google OS.
- Mechanical skills for assembling furniture components.
- Comprehensive understanding of training and communication resources pertinent to the role.
- Awareness of loss prevention, security, and safety protocols as outlined in company policies.
- Strong communication abilities.
- Capacity to collaborate effectively within a team.
- Keen attention to detail.
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