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Field Case Manager

2 months ago

Québec, Quebec, Canada CB Canada Full time
About the Role

We are seeking a highly skilled and compassionate Field Case Manager to join our team at CB Canada. As a Field Case Manager, you will play a critical role in providing exceptional patient support and navigation services to our clients.

Key Responsibilities
  • Patient Support and Navigation
    • Develop and maintain strong relationships with patients, healthcare providers, and other stakeholders to ensure seamless patient care and support.
    • Provide personalized support and guidance to patients and their families, addressing their unique needs and concerns.
    • Collaborate with healthcare teams to ensure timely and effective patient care, including coordination of services and resources.
  • Program Management
    • Develop and implement patient support programs and services, ensuring alignment with organizational goals and objectives.
    • Monitor and evaluate program effectiveness, making recommendations for improvement and expansion.
    • Collaborate with cross-functional teams to ensure program success and patient satisfaction.
  • Communication and Collaboration
    • Develop and maintain effective communication channels with patients, healthcare providers, and other stakeholders.
    • Collaborate with internal teams, including sales, marketing, and customer service, to ensure seamless patient support and navigation.
    • Provide regular updates and reports to management and stakeholders on program progress and patient outcomes.
  • Professional Development
    • Stay up-to-date with industry trends, best practices, and regulatory requirements.
    • Participate in ongoing training and professional development opportunities to enhance skills and knowledge.
    • Contribute to the development of policies, procedures, and guidelines related to patient support and navigation.
    Requirements
    • Education and Experience
      • Registered Nurse (RN) or Registered Practical Nurse (RPN) with a minimum of 3 years of experience in a clinical setting.
      • Proven experience in patient support and navigation, case management, or a related field.
    • Skills and Abilities
      • Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, healthcare providers, and stakeholders.
      • Strong analytical and problem-solving skills, with the ability to navigate complex healthcare systems and policies.
      • Ability to work independently and as part of a team, with a focus on collaboration and customer satisfaction.
      • Proficiency in Microsoft Office and other relevant software applications.
    • Language
      • Fluency in English, with the ability to communicate effectively with patients and stakeholders.
      • Knowledge of French is an asset.
    What We Offer

CB Canada offers a competitive compensation package, including a comprehensive benefits program, opportunities for professional growth and development, and a dynamic work environment.

How to Apply

If you are a motivated and compassionate healthcare professional looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter, to [insert contact information].