Medical Case Manager
2 months ago
We are seeking a highly skilled and compassionate Nurse Case Manager to join our team at CB Canada. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support to individuals with complex medical needs.
Key Responsibilities- Provide Medical Support: Offer medical guidance and support to patients and healthcare providers, including education on specific diseases and therapies, and disease management.
- Telephone Support: Provide telephone support to patients and healthcare providers, including maintenance calls and adherence support as needed.
- Database Management: Manage and maintain accurate and up-to-date patient information and data in our database.
- Case Management: Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers.
- Training and Development: Participate in extensive, specialized training sessions for specific therapies provided by our pharmaceutical team.
- Reimbursement and Funding: Work directly with our reimbursement specialist and physician to secure funding for patient therapies and assist with alternative funding searches when needed.
- Communication and Collaboration: Establish and maintain effective communication with our team, clients, and healthcare providers to ensure seamless patient care and support.
- Problem-Solving and Critical Thinking: Utilize strong problem-solving and critical thinking skills to resolve complex patient care issues and make informed decisions.
- Education and Experience: Bachelor's degree or registered nurse (RN) diploma, advanced degree, or specific practice management experience preferred, with five (5) years of nursing experience.
- Relevant Experience: Minimum of two (2) years in public or private third-party reimbursement arena or pharmaceutical industry in sales (not required, but an asset), managed care, or clinical support, or related experience.
- Language Skills: Bilingualism (French and English).
- Skills and Abilities: Strong patient focus, ability to multi-task, work under pressure, provide superior customer service, and possess strong verbal and written communication skills, problem-solving skills, and teamwork abilities.
We offer a competitive total rewards compensation package, including comprehensive benefits, diverse and designed to meet the various needs across our associate population. Our commitment to our associates includes benefit programs that are balanced and tailored to our global footprint and various business units.
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