Service Representative II

4 weeks ago


Ottawa, Ontario, Canada City of Ottawa Full time
Job Summary

The City of Ottawa's Recreation, Cultural and Facility Services department is seeking a highly skilled and motivated individual to join our team as a Service Representative II. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers, while also contributing to the delivery of our programs and services.

Key Responsibilities
  • Provide excellent customer service and support to our customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Assist with the delivery of our programs and services, including cash management, clerical/administrative support, technical duties, program registration and information, program support, and general supervision.
  • Work effectively in a team environment, providing support and assistance to colleagues as needed.
  • Develop and maintain accurate records and information management systems, both hard copy and electronic.
  • Perform other related duties as required.
Requirements
  • Completion of Grade 11.
  • Minimum of 1 year of experience in an administrative role and working with the public.
  • Completion of college diploma in Administration, Recreation or related field, combined with a minimum of 6 months of experience, is desirable.
  • Current Standard First Aid certificate.
  • Current CPR - 2-rescuer certificate.
  • Current AED Operator certificate.
  • AODA Customer Service/IASR Training.
Preferred Qualifications
  • Excellent organizational skills and ability to work in a multi-task environment.
  • Demonstrated effective decision-making and judgement.
  • Able to format documents in various software programs.
  • Set up and maintain records and information management systems, hard copy and electronic.
  • Ability to work effectively in both a team setting and independently with minimum supervision.
  • Demonstrated leadership abilities.
  • Ability to relate positively and effectively with a wide diversity of people.
  • Understanding of cash management and process systems.
  • Problem-solving skills.
  • Displays initiative, reliability, and flexibility.
  • Clear Communication skills.
  • Good interpersonal skills.
  • Able to work in an environment with multiple demands and changing priorities.
Language Requirements

Various language requirements, locations may require English only, French only, or Bilingual competencies. Some positions require English oral, reading, and writing. Some positions require French oral, reading, and writing.

Police Record Check

The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction.



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