Service Specialist II
2 months ago
Unlock Your Potential as a Service Specialist II
Siemens Canada Limited is seeking a highly skilled Service Specialist II to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Respond to customer service calls and complete annual and monthly inspections.
- Equipment installation and panel programming as needed.
- Participate in the 24hr on-call rotation.
- Complete and submit written service reports covering all aspects of each assignment and activity.
- Ensure that all site files are kept up to date for each contract.
- Represent the company at the customer sites professionally at all times.
- Update the Site database to keep records current.
- Test and verify system readings ensuring an optimal system operation.
- Make recommendations for improvement or system change.
- Work closely with other teams to maintain customer satisfaction and quality assurance procedures.
- Adhere to the Health and Safety at Work Act at all times.
Requirements:
- Minimum College Education in Electronics.
- 2+ years' experience in service and maintenance of Fire Alarm systems.
- Valid CFAA (Canadian Fire Alarm Association) certification.
- Proven diagnostic skills – able to systematically identify and resolve technical problems.
- Knowledge of IP Networks, C-Cure systems and MS-Office.
- Customer focused and good customer relationship building and management skills.
- Self-motivated and calm under pressure.
- Good understanding of Building and Fire codes.
- Good communication skills in English both written and verbal.
- Valid driver's license in good standing.
About Siemens Canada Limited:
Siemens Canada Limited is a leading supplier of intelligent infrastructure for buildings and distributed energy systems, as well as automation and digitalization in the process and manufacturing industries. We are committed to making a positive impact on our communities and the environment.
What We Offer:
- Competitive total rewards package.
- Profit sharing available.
- Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
- Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
- Participate in our celebrations, social events and offsite business events.
- Opportunities to contribute your innovative ideas and get paid for them.
- Employee perks and discounts.
- Diversity and inclusivity focused.
Location: This position primarily supports the Kingston ON area, with secondary support to Ottawa ON area might be needed.
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