Restaurant Operations Manager

1 month ago

Delta, British Columbia, Canada Century Group Full time

Restaurant Operations Manager

Browns Socialhouse is a dynamic organization that values the local community and strives to create a warm and welcoming environment for its guests. We are seeking a highly skilled Restaurant Operations Manager to join our team.

Key Responsibilities

  • Manage all aspects of the restaurant, ensuring seamless dining experiences for our guests.
  • Supervise daily restaurant operations, ensuring team members deliver professional, friendly, and engaging service.
  • Support the General Manager in creating a unique working environment.
  • Adhere to company standards and service levels to increase sales and minimize costs.
  • Ensure accurate and timely completion of financial and personnel-related administrative duties.
  • Maintain high standards of quality in food and beverage programs.
  • Coordinate pre-shift meetings and maintain daily communication for food, wine, and beverage details.
  • Develop and maintain staff's product knowledge through ongoing training.
  • Promote a positive work environment and culture where staff development and good work are recognized.
  • Perform liquor, wine, and beer inventory as needed and account for variances.
  • Respond to guest complaints and rectify issues in line with corporate objectives.
  • Recruit employees as needed.
  • Conduct weekly marketing plans and execute local initiatives.
  • Create a culture of cleanliness, organization, and productivity that meets or exceeds health department guidelines.
  • Minimize hazards by performing daily safety observations and attending JOHSC meetings.

Requirements

  • Minimum two years of recent brand restaurant experience at the management level or equivalent.
  • Serving it Right or Pro Serv Certified.
  • Culinary experience, knowledge of craft beers, wines, and cocktails.
  • Record of maintaining high standards in food quality, guest satisfaction, restaurant cleanliness, and sanitation.
  • Passion for the food, beverage, and restaurant industry.
  • Excellent oral and written communication skills.
  • Outstanding leadership, interpersonal, and conflict resolution skills with the capacity to develop and motivate staff to achieve challenging goals.
  • Experience with Google Workspace; Google Docs, Gmail, Google Sheets, etc.
  • Ability to work a flexible schedule including opening, closing, weekends, and holidays.

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