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Branch Operations Leader

3 months ago

Airdrie, Canada Sonepar Canada, Inc. Full time

About Sonepar Canada, Inc.:

With a legacy spanning over six decades, Sonepar Canada, Inc. operates 26 branches throughout Western Canada. We utilize our extensive global resources, local knowledge, and commitment to family values to provide exceptional service to our clients and suppliers.

As a proud member of the Sonepar Group, the largest privately-held electrical distributor worldwide, we have a presence in over 40 countries, employing more than 45,000 individuals. In Canada, we represent seven locally managed electrical and industrial distributors, boasting over 110 locations across nine provinces.

Benefits of Joining Us:

  • Be part of a market leader with over 40 years of expertise, dedicated to helping you reach your full potential.
  • Work for the premier privately held distributor of electrical products and related solutions.
  • Engage in the continuously evolving electrical industry.
  • Access the largest inventory to enhance customer service and fulfill sales commitments.
  • Explore opportunities for career advancement across various departments within our organization.

Position Overview:

The Branch Operations Leader is accountable for overseeing, maintaining, and managing the branch's operations. This role involves monitoring policies and procedures, providing recommendations in collaboration with the Operations Manager/Director of Sales and department heads. The leader will track daily performance metrics and make decisions to ensure the branch meets its objectives. This position also includes setting and maintaining the branch's goals and objectives, developing a skilled team, and fostering a robust customer base while ensuring optimal performance of all direct reports, including training initiatives. A safe and comfortable working environment is paramount.

Key Responsibilities:

  • Guide, direct, and monitor internal staff to ensure departments work effectively towards shared goals.
  • Ensure all staff receive proper training for their roles, with updates as necessary.
  • Drive sales growth by developing, coaching, and motivating sales and support teams.
  • Maintain optimal inventory levels.
  • Ensure customer satisfaction aligns with the required Branch Operational Scorecard standards.
  • Participate in customer interactions for sales and technical support when applicable.
  • Assist with warehouse and facility planning.
  • Manage vendor relationships and planning.
  • Engage in strategic and future management planning.
  • Participate in and/or recommend product training.
  • Resolve disputes involving customers, staff, and the company.
  • Maintain and expand business operations.
  • Conduct outside sales by developing key customer relationships through frequent site visits.
  • Oversee the Inside Sales team.
  • Manage administrative and customer service functions within the branch.
  • Establish sales projections for the fiscal year and monitor progress.
  • Conduct weekly sales meetings.
  • Address day-to-day personnel issues requiring management decisions.
  • Represent the company within the local and industry community.
  • Perform other duties as assigned.

Qualifications:

  • High School Diploma is required.
  • College/University Diploma is required (preferably in Business, Sales & Marketing, or a Technical focus).
  • Proficiency in Microsoft Office is required.

Experience:

  • A minimum of 5-7 years of relevant experience, preferably in a Sales/Distribution environment, with prior management experience required.

Next Steps:

  • We look forward to learning more about you. Embark on an exciting career journey and enjoy a range of benefits by applying online. While we appreciate your interest in joining our team, only candidates selected for an interview will be contacted.