Client Service Supervisor

1 month ago


Markham, Ontario, Canada Henry Global Full time
Job Title: Client Service Supervisor

We are seeking a highly skilled and experienced Client Service Supervisor to join our team at Henry Global. As a Client Service Supervisor, you will be responsible for overseeing the day-to-day activities of our client-facing teams, ensuring that our clients receive exceptional service and support.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure seamless service delivery
  • Establish work schedules and procedures to optimize productivity and efficiency
  • Prepare and submit reports to management on key performance indicators and service delivery metrics
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Train staff/workers in job duties, safety procedures, and company policies
  • Perform same duties as workers supervised
  • Co-ordinate, assign, and review work to ensure timely completion and high-quality results
  • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies as needed
Requirements:
  • 1 year to less than 2 years of experience in a client-facing role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
Benefits:
  • Dental plan
  • Health care plan
  • Vision care benefits
  • Gasoline paid
  • Group insurance benefits
  • Life insurance
  • Free parking available
Language:

English

Work Hours:

37.5 hours per week



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