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IT Support Specialist

3 months ago

Edmonton, Alberta, Canada Durabuilt Windows & Doors Inc. Full time
Position Overview

As a Systems Support Analyst at Durabuilt Windows & Doors Inc., you will play a crucial role in assisting users who encounter challenges with their computer systems. Your expertise will help ensure smooth operations and enhance user experience.

Educational Requirements
  • Completion of a College or CEGEP program is preferred.
Key Responsibilities
  • Address and resolve user issues related to computer systems.
  • Utilize user manuals, technical documentation, and other resources to identify and implement effective solutions.
  • Offer guidance and training to users based on their specific challenges.
  • Maintain a comprehensive log of problems and solutions for reference by fellow technical support analysts.
  • Engage in the enhancement of applications and software systems.
  • Deliver support for business systems, networks, and internet services in response to user inquiries.
  • Diagnose and rectify technical issues efficiently.
Work Environment and Requirements
  • Ability to perform repetitive tasks with a focus on detail.
  • Comfortable with prolonged periods of sitting.
Experience
  • A minimum of 2 years and up to 3 years of relevant experience is required.
  • This is a permanent position.
  • Working language is English.
  • Standard working hours are 40 hours per week.