Client Services Coordinator

2 months ago

Calgary, Alberta, Canada VCA Full time

Job Summary

We are seeking a reliable and compassionate Veterinary Care Specialist to join our team at Shawnessy South Animal Hospital in Calgary, AB. As a key member of our client care team, you will play a vital role in ensuring the efficient and effective daily operation of the hospital.

Key Responsibilities

  • Assist veterinary staff with various tasks and treatments, providing exceptional care to our patients and their families.
  • Create a warm and welcoming environment for our clients and their pets, fostering a positive and low-stress atmosphere.
  • Perform general housekeeping duties, maintaining the cleanliness of reception areas, pet holding areas, and common spaces.
  • Develop and maintain strong relationships with clients, responding to their needs and concerns in a timely and professional manner.
  • Manage appointment scheduling, invoicing, and billing processes, ensuring accuracy and efficiency.
  • Provide exceptional customer service, responding to client inquiries and resolving issues in a courteous and professional manner.
  • Collaborate with veterinary staff to ensure seamless communication and coordination of patient care.
  • Participate in ongoing training and professional development to enhance skills and knowledge in veterinary care and client services.

Requirements

  • High school diploma or equivalent required; post-secondary education in a related field an asset.
  • Previous experience in a veterinary clinic or animal hospital setting preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, veterinary staff, and other team members.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Compassionate and empathetic approach to client care, with a strong commitment to providing exceptional service.

What We Offer

  • A competitive salary and benefits package, including RRSP employer matching program.
  • A comprehensive training program, with ongoing support and development opportunities.
  • A dynamic and supportive work environment, with a team-oriented culture.
  • A generous uniform allowance and opportunities for career advancement.
  • A commitment to employee wellness and recognition, with regular team-building activities and social events.

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