Client Relations Associate
1 month ago
Union/Affiliation: C.U.P.E. Local 3338
Compensation: $22.46 hourly plus 14% in lieu of benefits
Department: Bookstore
Position Grade: 3
Number of Openings: 6
Biweekly Hours: varies
About Us
Simon Fraser University is a premier research institution dedicated to fostering an inclusive and sustainable future. Our mission is to create and connect knowledge, learning, and community for deeper understanding and meaningful impact. We are committed to excellence, innovation, belonging, and community in all our endeavors.
The SFU Bookstore Spirit Shop aims to enhance the educational environment of the University community by providing a variety of goods and services in engaging settings. We support faculty and student learning by ensuring the availability of over 5,500 faculty-requested textbook titles annually. Our goal is to supply essential course materials to students at the most affordable prices, adapting to evolving distribution models.
Role Overview
The successful candidate will perform standard cashiering functions by operating electronic cash registers and credit/debit card terminals to process transactions. Responsibilities include logging on/off cash registers, counting and preparing floats, and managing receipts for deposit. The role requires providing proactive customer service by greeting and assisting customers, encouraging purchases, and managing customer flow within the Bookstore.
Additional duties involve maintaining retail areas, including Course Books, General Retail, Stationery, and Clothing sections. Other related responsibilities may be assigned as necessary.
Qualifications
Applicants should possess:
- High school diploma.
- At least one year of relevant experience, or an equivalent combination of education and experience.
- Exceptional customer service skills.
- Strong interpersonal and communication abilities (both oral and written).
- Proficiency in operating electronic cash registers with accuracy.
- Good organizational skills and the ability to manage multiple tasks effectively.
- Capability to accurately count cash and maintain records.
What We Offer
At SFU, we prioritize the well-being of our employees by promoting a healthy work-life balance, opportunities for professional growth, and a safe, respectful workplace. Temporary employees represented by the Canadian Union of Public Employees (CUPE Local 3338) are entitled to:
- An additional 14% pay in lieu of benefits.
- Access to a hybrid work program for eligible positions.
Additional Information
This part-time position typically requires availability for three or more shifts per week, with hours scheduled between Monday and Saturday. The role may lead to future assignments based on performance. There are 6 positions available.
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