Assistant Manager

1 month ago


Richmond, British Columbia, Canada Guardteck Security Full time
Job Title: Assistant Manager

Guardteck Security is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our site, ensuring the highest level of security and customer service.

Key Responsibilities:
  • Set an example for other staff members to follow, and act as a mentor to new staff and coach to existing staff.
  • Act as the manager's eyes and ears on site, ensuring directives are carried out and maintaining a high level of professionalism.
  • Understand both the operational and business side of management to make informed decisions and reach equitable conclusions.
  • Enforce professional standards onsite, including staff training, development, and disciplinary action.
  • Stay connected with site Admin officer, Clients, and Supervisors to ensure any issues are addressed.
  • Emergency procedures must be memorized, and you must be fit for duty and able to pass intermediate courses such as AST/OFA2.
  • Assist the Security Manager and Admin Officer with scheduling, logistics, hiring, staff coaching & discipline, incident investigations, high-risk confrontations, terminations, and risk assessments.
  • Conduct interior and exterior checks of back corridors, stairwells, mechanical, hydro, and sprinkler rooms to ensure staff compliance.
  • Conduct audits of staff deportment, dress, lighthouse usage, etc.
  • Intimate knowledge of opening, closing, and patrol procedures.
  • Write excellent incident reports with perfect spelling, grammar, punctuation, and serve as a reviewer.
  • Conduct briefings, debriefings, post-critical incident debriefings, and speak publicly in front of large tenant associations.
  • Take ownership of the site, its staff, and its difficulties, planning solutions to any issues.
  • Communicate constantly with the site manager, admin officer, GuardTeck management, and clients.
  • Act assertively and with hustle while maintaining tact, diplomacy, communication, empathy, and understanding.
  • 2+ years experience in a supervisor capacity/related role.
Certification Requirements:
  • British Columbia Security License
  • OFA 2 Certification
Additional Information / Benefits:
  • Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days

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