Automotive Service Team Lead
1 week ago
We are seeking an experienced Automotive Service Operations Manager to join our team at Active Green and Ross. As a key member of our service department, you will be responsible for overseeing the daily operations of our service center, ensuring that our customers receive exceptional service and that our team is working efficiently.
Key Responsibilities- Leadership and Supervision
- Supervise a team of 5-10 service advisors, technicians, and support staff
- Provide guidance and coaching to team members to ensure they have the skills and knowledge needed to excel in their roles
- Operations Management
- Oversee the daily operations of the service center, including scheduling, inventory management, and customer service
- Develop and implement processes to improve efficiency and productivity
- Customer Service
- Ensure that customers receive exceptional service and that their needs are met
- Respond to customer complaints and concerns in a timely and professional manner
- Business Development
- Develop and implement strategies to increase service revenue and customer retention
- Collaborate with the sales team to identify opportunities to upsell and cross-sell services
- Reporting and Analysis
- Prepare and analyze reports to track service center performance and identify areas for improvement
- Provide regular updates to management on service center operations and performance
- Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience
- 2 years to less than 3 years of experience in a supervisory or management role in the automotive service industry
- Skills
- Strong leadership and communication skills
- Ability to analyze data and make informed decisions
- Experience with inventory management and scheduling software
- Valid driver's license and a reliable vehicle
- Work Conditions
- Fast-paced environment with tight deadlines
- Physically demanding work environment
- Work Schedule
- 40 hours per week
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