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    {"h2": "Job Title: Guest Service Supervisor ", "ul": [" \tAs a Guest Service Supervisor at Comfort Inn Edmundston, you will be responsible for ensuring exceptional customer service and leading a team of front desk staff to deliver a seamless guest experience. \t \tKey responsibilities include coordinating activities with other work units or departments,...

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    5 days ago

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  • Guest Service Supervisor

    1 week ago

    Edmundston, New Brunswick, Canada Comfort Inn Edmundston Full time

    About the Role:We are seeking a highly organized and detail-oriented Guest Service Supervisor to join our team at Comfort Inn Edmundston. As a key member of our front desk team, you will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and performing same duties as workers...

Guest Service Supervisor

2 months ago

Edmundston, New Brunswick, Canada Comfort Inn Edmundston Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Comfort Inn Edmundston. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure seamless service delivery
  • Establish work schedules and procedures to maintain high standards of service
  • Perform same duties as workers supervised to stay connected with the team
  • Prepare and submit reports to management on service quality and guest satisfaction
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs to ensure their comfort and satisfaction
  • Co-ordinate, assign and review work to ensure efficient use of resources
  • Hire and train staff in job duties, safety procedures and company policies to maintain a high-performing team
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies to maintain a well-stocked inventory
  • Perform preventive maintenance to prevent equipment failures and downtime
  • Ensure health and safety regulations are followed to maintain a safe working environment
Requirements:
  • Valid driver's licence to facilitate transportation and travel
  • Attention to detail to maintain high standards of service
  • Fast-paced environment to handle multiple tasks and priorities
  • Large workload to manage multiple responsibilities
  • Overtime required to meet business needs and guest demands
  • Standing for extended periods to provide excellent service
  • Tight deadlines to meet service standards and guest expectations
  • Work under pressure to maintain a calm and professional demeanor
Personal Qualities:
  • Accurate to maintain attention to detail and precision
  • Client focus to prioritize guest satisfaction and comfort
  • Dependability to ensure reliability and trustworthiness
  • Efficient interpersonal skills to communicate effectively with guests and staff
  • Flexibility to adapt to changing situations and priorities
  • Initiative to take ownership of tasks and responsibilities
  • Interpersonal awareness to understand guest needs and preferences
  • Judgement to make informed decisions and take calculated risks
  • Organized to prioritize tasks and manage multiple responsibilities
  • Team player to collaborate with colleagues and contribute to a positive work environment
Experience:
  • 1 year to less than 2 years of experience in a similar role or industry
Other Benefits:
  • Permanent employment with opportunities for growth and development
  • English as the primary language of communication
  • 40 hours per week to maintain a healthy work-life balance