Service Operations Director
3 weeks ago
Mazzei Electric is in search of a seasoned Service Operations Director to become an integral part of their Senior Leadership Team. The organization prides itself on its commitment to safety, innovation, and fostering strong relationships, which has established its reputation for excellence and growth within the electrical sector. In this pivotal role, the Service Operations Director will be instrumental in spearheading business development strategies and ensuring the sustained success of the Service divisions.
KEY RESPONSIBILITIES:
- Drive business development strategies and nurture enduring customer relationships
- Surpass sales objectives to facilitate the company's growth ambitions
- Provide guidance and mentorship to Service Managers
- Oversee customer service and accounts receivable functions
- Ensure high standards of service delivery and profitability
- Maintain uniformity in service delivery and management across various locations
- Manage the company’s fleet operations
- Evaluate service productivity and propose enhancements
- Encourage transparent communication with employees, clients, and suppliers
- Comply with company policies and uphold core values
QUALIFICATIONS:
- At least 10 years of experience in overseeing a service-oriented business
- Robust background in business development and financial management
- Willingness to travel as required
- Experience in trades-related service industries is advantageous
- Strong financial insight and proficiency in MS Office applications
- Exceptional communication and organizational abilities
- Possession of a valid driver's license
This role provides a competitive salary, annual performance bonus, comprehensive health and dental benefits, vehicle allowance, RRSP matching, training opportunities, and a collaborative work environment.
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Service Operations Director
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