Reliability Solutions Specialist

2 months ago

Kitchener, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time
About the Role

We are seeking a highly skilled Reliability Solutions Specialist to join our Global Technology Services Management and Support Team at Company 1 - The Manufacturers Life Insurance Company.

This is an exciting opportunity for a motivated individual to contribute to the development of innovative solutions that enhance system reliability and customer experience.

Key Responsibilities
  • Collaborate with cross-functional teams to design and implement application monitoring strategies.
  • Develop and set up monitoring tools within our Monitoring Platform, ensuring seamless integration and optimal performance.
  • Create new application monitors, dashboards, and creative solutions to surface operational data and simplify the lives of our colleagues.
  • Design and implement automation solutions using scripting languages and APIs to improve system reliability and efficiency.
  • Utilize problem-solving skills and tooling to identify and resolve application issues, performing root cause analysis to drive continuous improvement.
  • Develop visibility into our vast data sets and help our partners understand this data to inform business decisions.
  • Support and enhance our current toolset, ensuring it remains relevant and effective in meeting business needs.
  • Promote reliability engineering best practices within our team and across the organization.
  • Communicate effectively with internal stakeholders to ensure information is comprehensive and accessible to both technical and non-technical members.
  • Maintain positive relationships with internal teams, fostering a collaborative environment.
  • Adapt to evolving priorities and requirements, demonstrating flexibility and a commitment to excellence.
Requirements
  • 1+ years of experience in a technical role in IT, including co-op experiences.
  • Coding experience with NodeJS or JavaScript.
  • Scripting experience with languages such as PowerShell or Python.
  • Experience with monitoring tools: New Relic, Dynatrace, CA APM, PRTG.
  • Data-driven approach and passion for using data to drive business decisions and improve customer experiences.
  • Dedicated and able to work independently, with a continuous learning approach.
  • Focused on creating excellent customer experiences.
  • Innovation, adaptability, and curiosity.
  • Clear, concise, and tactful communication skills.
  • Caring for fellow team members, with a commitment to collaboration and teamwork.
Nice to Haves
  • Jenkins, GIT, automation tools.
  • Devo, Azure, Docker, Kubernetes.
  • Experience with mentoring and leadership skills.
  • Familiarity with AI Operations tooling such as Moogsoft.
  • Understanding of Reliability Engineering and its benefits.
  • Sense of humor and ability to have fun in a team environment.
  • Vendor management skills.
  • Ability to adapt to change and overcome barriers.
  • Understanding of the Financial Services or Insurance Industry and/or Large Enterprise knowledge.
  • ITIL Foundations or Practitioner level certifications (especially Support Operations).
What We Offer
  • Competitive salary and benefits packages.
  • Growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • Focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.
About Us

Company 1 - The Manufacturers Life Insurance Company is a leading international financial services group that helps people make their decisions easier and lives better. We operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

We are committed to fostering an inclusive workplace where everyone thrives. We build a business that benefits all stakeholders and has a positive social and environmental impact.

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