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IT Support Specialist
2 months ago
Trillium Health Partners (THP) is a leading community-based acute care facility in Canada, dedicated to providing exceptional healthcare to diverse communities.
We are seeking a skilled and customer-focused IT Support Specialist to join our Information Services team. In this role, you will play a vital part in ensuring the smooth operation of our technology infrastructure by providing technical support to our staff across multiple locations.
Your Responsibilities- Provide expert technical assistance to users experiencing issues with hardware, software, and network connectivity.
- Diagnose and resolve complex IT problems, utilizing your strong troubleshooting skills and in-depth knowledge of Windows operating systems, mobile devices, and common applications.
- Document all support interactions and resolutions within our ServiceNow system, contributing to a comprehensive knowledge base for future reference.
- Deploy and configure new hardware equipment, including printers, laptops, desktops, and mobile devices, ensuring seamless integration into our network environment.
- Collaborate with other IT professionals to maintain the stability and security of our systems, adhering to best practices and industry standards.
- Proven experience in a healthcare IT support role, demonstrating a deep understanding of the unique challenges and requirements of this sector.
- Minimum 5 years of hands-on experience providing technical support in a fast-paced environment.
- Extensive knowledge of Windows Server administration, Active Directory, and Microsoft Office 365 suite.
- Proficiency with software deployment tools such as SCCM and InTune, ensuring efficient and secure software distribution.
- Exceptional communication and interpersonal skills, enabling you to effectively interact with users of all technical backgrounds.
