Customer Service Supervisor

13 hours ago

Vancouver, British Columbia, Canada 5 SHR RESTORATIONS INC. Full time
Job Title: Customer Service Supervisor

At 5 SHR RESTORATIONS INC., we are seeking a highly skilled Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Lead a team of customer service representatives to ensure that our customers receive exceptional service.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with other departments to ensure that customer needs are met.
  • Provide coaching and training to customer service representatives to improve their skills and performance.
Requirements:
  • 2 years of experience in a customer service role.
  • Proven track record of improving customer satisfaction and loyalty.
  • Excellent leadership and communication skills.
  • Ability to analyze data and make informed decisions.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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