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Customer Service Supervisor

2 months ago


Vancouver, British Columbia, Canada ANEEK DEVELOPMENT LTD. Full time
Job Title: Customer Service Supervisor

We are seeking a highly organized and reliable Customer Service Supervisor to join our team at ANEEK DEVELOPMENT LTD.

Job Summary:

The Customer Service Supervisor will be responsible for supervising a team of customer service representatives, ensuring that customer inquiries are resolved efficiently and effectively. The successful candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong understanding of customer service principles.

Key Responsibilities:
  • Supervise a team of customer service representatives to ensure that customer inquiries are resolved efficiently and effectively.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with other departments to ensure seamless customer service delivery.
  • Provide training and coaching to customer service representatives to enhance their skills and knowledge.
  • Ensure that customer service standards are met and exceeded.
Requirements:
  • 1-2 years of experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong understanding of customer service principles.
  • Ability to analyze customer feedback and identify areas for improvement.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.