Lending Services Member Specialist

4 weeks ago

Old Toronto, Ontario, Canada DUCA Financial Services Credit Union Full time

Why Choose DUCA?

At DUCA, we embody a dynamic and engaging credit union that embraces its "profits with a purpose" philosophy in every financial interaction, product offering, interest rate, and community initiative. Established in 1954, DUCA has expanded from a single branch in Toronto to 19 branches throughout Southern Ontario, proudly serving over 85,000 Members.

Our mission is to empower People, Businesses, and Communities to Do More, Be More, and Achieve More.

DUCA stands out as the fastest organically growing large Credit Union in Canada, recognized for:

  • A positive, non-traditional banking experience delivered through our dedicated Member-facing staff, whether in-branch, via phone, or through our Mobile mortgage specialists, Wealth Management advisors, and Commercial and Business Banking Account Managers.
  • Competitive interest rates.
  • Customized financial solutions, guidance, and services with minimal fees for both Personal and Business Members.
  • Profit sharing among our Members.
  • Multiple banking options—online, mobile app, phone/full-service Member Connect Contact Centre, and in-branch—ensuring accessibility 24/7.
  • A community-focused philosophy of "profits with a purpose," culminating in the establishment of the DUCA Impact Lab, a charitable foundation dedicated to assisting the credit challenged and underbanked.

A career with one of Canada's rapidly growing credit unions offers countless opportunities to make a meaningful impact with your unique skills and perspectives. Our team members live their purpose while helping others Do More, Be More, and Achieve More with their finances and lives. At DUCA, you will be part of a vibrant and collaborative environment where you will be encouraged to excel and make a difference, regardless of your role.

Position Overview: Lending Services Member Specialist

DUCA is seeking (2) full-time Lending Services Member Specialists to enhance our expanding team. This role requires on-site presence.

Key Responsibilities:

  • Provide exceptional service to Members and potential Members through various communication channels, ensuring knowledgeable and timely responses to inquiries.
  • Achieve established goals related to retail lending, investment, and ancillary products and services.
  • Identify opportunities during Member interactions to promote and cross-sell appropriate DUCA products and services.
  • Manage the retention process for existing retail lending products.
  • Conduct credit analysis to underwrite applications in line with sound credit principles.
  • Safeguard DUCA's assets by adhering to all relevant lending regulations, policies, and ethical standards.
  • Strive to deliver a top-tier customer experience by addressing Member concerns, determining the root cause, and providing effective solutions.
  • Assist Members in setting up online banking options and accurately processing transactions within authorized limits.
  • Lead the Member Connect team in the absence of the Manager or Supervisor.

Qualifications:

  • 3 to 5 years of experience in a contact centre environment with a focus on lending.
  • Strong knowledge of banking products, retail underwriting guidelines, and high-ratio mortgages.

Skills and Attributes:

  • Exceptional problem-solving abilities.
  • Excellent communication and listening skills.
  • Ability to multitask, prioritize, and adapt to changing circumstances.
  • Attention to detail.
  • Capability to thrive in a fast-paced environment.
  • Self-motivated and energetic.
  • Team-oriented mindset.

Work Environment:

Contact centre setting.

Department: Retail Banking

Employment Status: Full-time

Salary: The annual salary range for this position starts at $50,392. Actual salaries will vary based on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the role, DUCA's total compensation package may include incentive compensation linked to company and individual performance or other benefits.

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment-related accommodations will be provided upon request.

Qualified applicants are encouraged to submit their application. Applications must include a resume.

We appreciate all applicants, but only those selected for an interview will be contacted.

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